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Title What happens if I want to apply for the return of the product? What happens to the cost?
Posted by admin (ip:)
  • Date 2016-06-14 17:25:52
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Return due to substandard product or skin troubles:

In 20 days after the product delivery from the ware house 100% of the cost can be refund. (The regulations of return, refund and exchange are based on Article 14 of Internet Cyber Mall standard terms of use.)

In the case of credit card, if one already completed the payment but the preparation of the product is not done yet, we will cancel the payment. In the case of skin trouble, we will refund the price of the product after we received pictures about the damaged skin, doctor’s note or other medical certificate from the hospital and also after we had consultation about it.

However in the case of product return due to skin trouble, if the problem is not caused by the product’s quality but the product is not matching with consumer, then the gift products which were provided with the main product should be returned as well. If the gift products were used then their cost would be deducted from amount.

But you need to be careful to apply for return in 20 days after the ware house delivery (the regulations of return, refund and exchange are based on Article 14 of Internet Cyber Mall standard terms of use), because that is the only case you can receive 100% refund.

If you completed the payment through bank transferring then the price of the product will be sent to your bank account. Also the gift product should be returned as well, if it was used it will get deducted from the price of the main product.

Return due to consumer’s change of heart not because of skin trouble

The same way, if you apply for return in 20 days after the ware house delivery (the regulations of return, refund and exchange are based on Article 14 of Internet Cyber Mall standard terms of use), because that is the only case you can receive 100% refund.

Although if the case is categorized as“the product was not used”but in the end it found to be used, then the return of it will not be accepted. If the gift product was used it will get deducted from the price of the main product. Also in this case the cost of the delivery will be charged on the costumer.

 

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